Deliveries & Shipping
We use Australia Post for all standard and express deliveries. Please be aware that shipping time frames are estimates and may vary throughout the year. For detailed information on shipping times, please visit the Australia Post website.
Shipping Costs and Time Frames
FREE SHIPPING
Orders over $150
Approximate Time Frame: 3-5 days
FREE EXPRESS SHIPPING
Orders over $650
Express Shipping
Approximate Time Frame: 1-3 days
Shipping under $150
Cost: $10
Approximate Time Frame: 3-5 days
Express Shipping under $650
Cost: $16
Approximate Time Frame: 1-3 days
International Shipping
Cost: $29
Approximate Time Frame: 6-27 days
Important Note: It is the customer's responsibility to provide the correct delivery address at checkout. All address fields must be completed accurately. If an incorrect address is provided, the customer will be fully responsible for any issues or delays. Please ensure all delivery information is double-checked before confirming your order.
Return and Exchange Policy
Hair Extensions
We gladly accept returns or exchanges of hair extensions within 14 days of receipt of your delivery.
To be eligible for a return or exchange, hair extensions must be in their original packaging with the warranty tag and hair bands/ties intact. You may remove the extensions from the clear protective bag to check the color and quality, but returns are not accepted if the extensions have been applied, washed, cut, styled, colored, or tampered with.
Items must not have had the warranty seal or hair bands/ties removed and should be in their original packaging.
Pre-Orders
We do not offer refunds on pre-orders. Exchanges are permitted only if the replacement product is in stock.
Non-Refundable or Exchangeable
Refunds or exchanges are not available for hair products or tape removal and application kits unless they are faulty. This also applies to final sale items, free gifts, promotional items and postage costs.
Submitting a Return or Exchange
To initiate a return or exchange, please contact us at info@hailiehair.com.au
Returning Your Item:
You are responsible for the return shipping costs. For Australian customers, we recommend using an Australia Post Express Satchel for tracking purposes, as we are not responsible for lost returns.
Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
Return on Hair Extension Application Services
We understand that sometimes a return on hair extension application services may be necessary.
Eligibility for Returns
Returns will be considered only if the client has only used products exclusively from our B3 Extension Repair range and if a clear manufacturing fault is identified with the hair extensions.
Requests for returns must be made within 14 days of the initial service date.
Approval and Conditions
Returns are subject to approval at the discretion of Hailie Hair. We reserve the right to decline returns that do not meet the specified criteria.
By using our hair extension application services, you agree to adhere to the terms outlined in this Returns Policy.
Non-Refundable Items
Please note that all hair products purchased in the salon are non-refunda.
For any questions or further assistance regarding returns, please feel free to contact us.