Frequently Asked Questions
Hair Extensions
All our hair extensions are sourced from Russia and Scandinavia. The safest, highest and best quality double drawn 12A+ Russian Remy hair extensions.
Remy hair is a must when purchasing hair extensions. Remy hair is the finest quality of hair because the cuticles are kept intact, all running in the same direction as it grew at the time of collection. This means that there will be minimal tangling and the hair will blend much better with your natural hair.
All our hair extensions are 100% Remy hair.
Yes! All hot tools can be used on our hair extensions. Always use a heat protectant like Jadore Heat Protectant Spray and finish with a moisturising oil like White Sands Orchid Oil.
Is the UV light harmful?
No. The UV light will not cause any damage to the hair or scalp.
How long will the UV bond last?
The UV bond (glue) can last 2-3 months.
Follow our Care Guide to ensure you are looking are your hair extensions correctly.
We recommend using our hand-picked products designed to care for your extensions and prolong their lifespan. By following our Care Guide, your hair extensions should last 12+ months.
It is essential that you refer to our Care Guide to see which products can't be used.
Invisi Tapes
Perfect for all hair types but have been specially designed for thinner hair. It is best to have tapes applied by a salon professional but if you’re confident you can apply them yourself. Tapes are a great permanent method that’s quick and easy, taking as little as 30 minutes to apply.
Genius Wefts
Perfect for all hair types and are one of our most popular permanent hair extension methods. Wefts give a great amount of volume and thickness once applied. It is best to have wefts applied by a salon professional.
Seamless Clip-ins & Halos
Perfect for anyone wanting temporary hair extensions that are quick and easy to apply.
All our hair extensions are ethically sourced, which means that the hair has been donated or sold willingly by the donor for fair compensation.
Our direct importation of high-quality extensions from overseas means we can keep our prices affordable. By cutting out middlemen, we ensure that our clients receive the best prices without compromising on the quality of our products.
Yes, you can colour hair extensions, but it's crucial to follow specific guidelines. Human hair extensions can be dyed using professional-grade colour products, but avoid applying dye to the bonds or tapes. Always perform a strand test before full application and consider consulting a professional stylist, especially for lightening processes.
Hair extensions length guide

Other
A Pre-Order item is a product currently in production and not yet available in our warehouse. Once your order is placed, please allow time for processing before it is ready for delivery. All Preorders are complimentary shipped via EXPRESS POST to ensure you receive your order as quickly as possible.
We use Australia Post and or Sendle for all standard, express and international orders. Please allow 1-2 days for your order to be packaged.
For more information please Click Here to visit our delivery page.
Hair Extensions: We gladly accept returns or exchanges of hair extensions within 14 days of receipt of your delivery.
Pre-Orders: We do not offer refunds on pre-orders. Exchanges are permitted only if the replacement product is in stock.
Hair Products & Kits: Refunds or exchanges are not available for hair products or tape removal and application kits unless the items are faulty. This policy also applies to final sale items, free gifts, and promotional items. Postage costs are non-refundable.
For more information, please Click Here to visit our returns page.
Yes. A tracking number is sent to your email as soon as your order is shipped so you can follow its progress.




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