Frequently Asked Questions

Hair Extensions

Where are Seamless Hair Extensions sourced?
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All our hair extensions are sourced from Russia and Scandinavia. The safest, highest and best quality double drawn 12A+ Russian Remy hair extensions.


What is Remy hair?
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Remy hair is a must when purchasing hair extensions. Remy hair is the finest quality of hair because the cuticles are kept intact, all running in the same direction as it grew at the time of collection. This means that there will be minimal tangling and the hair will blend much better with your natural hair.


All our hair extensions are 100% Remy hair.

What does Double Drawn mean?
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Double drawn means the majority of the hair is the same length. All our hair extensions are double drawn ensuring consistent and luscious thickness right to the ends.
Can I use hot tools on hair extensions?
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Yes! All hot tools can be used on our hair extensions. Always use a heat protectant like Jadore Heat Protectant Spray and finish with a moisturising oil like White Sands Orchid Oil.

What are V-Light Hair Extensions?
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V-Light Hair Extensions are specifically designed for individuals with thinning hair, providing a natural-looking solution. These extensions not only add the desired thickness, but they are also lightweight and comfortable, making them ideal for fine hair. V-Light is the perfect addition to all other hair extension methods.


Is the UV light harmful?

No. The UV light will not cause any damage to the hair or scalp.


How long will the UV bond last?

The UV bond (glue) can last 2-3 months.

How do I care for my hair extensions?
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Follow our Care Guide to ensure you are looking are your hair extensions correctly.

How long will my hair extensions last?
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We recommend using our hand-picked products designed to care for your extensions and prolong their lifespan. By following our Care Guide, your hair extensions should last 12+ months.

What hair products can I use on my extensions?
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It is essential that you refer to our Care Guide  to see which products can't be used.

What are the best hair extensions for me?
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Invisi Tapes

Perfect for all hair types but have been specially designed for thinner hair. It is best to have tapes applied by a salon professional but if you’re confident you can apply them yourself. Tapes are a great permanent method that’s quick and easy, taking as little as 30 minutes to apply.


Genius Wefts

Perfect for all hair types and are one of our most popular permanent hair extension methods. Wefts give a great amount of volume and thickness once applied. It is best to have wefts applied by a salon professional.


Seamless Clip-ins & Halos

Perfect for anyone wanting temporary hair extensions that are quick and easy to apply.

Will Hailie Hair Extensions damage my hair?
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Our range of hair extensions have been designed to not damage your natural hair if properly applied, cared for and regularly maintained. It is essential that you refer to our Care Guide to look after your hair extensions correctly.
What does ethically sourced mean?
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All our hair extensions are ethically sourced, which means that the hair has been donated or sold willingly by the donor for fair compensation.

Why are our prices so competitive?
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Our direct importation of high-quality extensions from overseas means we can keep our prices affordable. By cutting out middlemen, we ensure that our clients receive the best prices without compromising on the quality of our products.

Can I colour my hair extensions?
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Yes, you can colour hair extensions, but it's crucial to follow specific guidelines. Human hair extensions can be dyed using professional-grade colour products, but avoid applying dye to the bonds or tapes. Always perform a strand test before full application and consider consulting a professional stylist, especially for lightening processes.

Hair extensions length guide

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Other

What does Preorder mean?
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A Pre-Order item is a product currently in production and not yet available in our warehouse. Once your order is placed, please allow time for processing before it is ready for delivery. All Preorders are complimentary shipped via EXPRESS POST to ensure you receive your order as quickly as possible.

How soon will I receive my order?
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We use Australia Post and or Sendle for all standard, express and international orders. Please allow 1-2 days for your order to be packaged.


For more information please Click Here to visit our delivery page.

Can I return or exchange my order?
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Hair Extensions: We gladly accept returns or exchanges of hair extensions within 14 days of receipt of your delivery.


Pre-Orders: We do not offer refunds on pre-orders. Exchanges are permitted only if the replacement product is in stock.


Hair Products & Kits: Refunds or exchanges are not available for hair products or tape removal and application kits unless the items are faulty. This policy also applies to final sale items, free gifts, and promotional items. Postage costs are non-refundable.


For more information, please Click Here to visit our returns page.

Can I track my order?
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Yes. A tracking number is sent to your email as soon as your order is shipped so you can follow its progress.


Go Seamless
Luxurious hair extensions designed and tailored to seamlessly blend.
Premium Quality
Cuticles aligned Remy human hair with a 12+ month lifespan.
Ethically Sourced
100% human hair that has been donated or sold for fair compensation.
Trusted Brand

Established and trusted brand for over 10 years.

Need to ask a question?

Our clients are very important to us, so if we can help in anyway please send us an email or fill out our contact form. We will reply to you as soon as possible.