Frequently Asked Questions

Hair Extensions

Where are Seamless Hair Extensions sourced?
remove
add

All our hair extensions are sourced from Russia and Scandinavia. The safest, highest and best quality double drawn 12A+ Russian Remy hair extensions.


What is Remy hair?
remove
add

Remy hair is a must when purchasing hair extensions. Remy hair is the finest quality of hair because the cuticles are kept intact, all running in the same direction as it grew at the time of collection. This means that there will be minimal tangling and the hair will blend much better with your natural hair.


All our hair extensions are 100% Remy hair.

What does Double Drawn mean?
remove
add
Double drawn means the majority of the hair is the same length. All our hair extensions are double drawn ensuring consistent and luscious thickness right to the ends.
Can I use hot tools on hair extensions?
remove
add

Yes! All hot tools can be used on our hair extensions. Always use a heat protectant like Jadore Heat Protectant Spray and finish with a moisturising oil like Jadore Rose OIl.

How long will my hair extensions last?
remove
add
We recommend using our hand-picked products designed to care for your extensions and prolong their lifespan. By following our Care Guide, your hair extensions should last 12+ months.
How do I care for my hair extensions?
remove
add

Follow our Care Guide to ensure you are looking are your hair extensions correctly.

What hair products can I use on my extensions?
remove
add

It is essential that you refer to our Care Guide to see which products can't be used.

What are the best hair extensions for me?
remove
add

Genius Wefts

Perfect for all hair types and are one of our most popular permanent hair extension methods. Wefts give a great amount of volume and thickness once applied. It is best to have wefts applied by a salon professional.


Seamless Clip-ins

Perfect for anyone wanting temporary hair extensions that are quick and easy to apply.

Will Hailie Hair Extensions damage my hair?
remove
add
Our range of hair extensions have been designed to not damage your natural hair if properly applied, cared for and regularly maintained. It is essential that you refer to our Care Guide to look after your hair extensions correctly.
What does ethically sourced mean?
remove
add

All our hair extensions are ethically sourced, which means that the hair has been donated or sold willingly by the donor for fair compensation.

Why are our prices so competitive?
remove
add

Our direct importation of high-quality extensions from overseas means we can keep our prices affordable. By cutting out middlemen, we ensure that our clients receive the best prices without compromising on the quality of our products.

Can I colour my hair extensions?
remove
add

Yes, you can colour hair extensions, but it's crucial to follow specific guidelines. Human hair extensions can be dyed using professional-grade colour products, but avoid applying dye to the bonds or tapes. Always perform a strand test before full application and consider consulting a professional stylist, especially for lightening processes.

Hair extensions length guide

remove
add

Other

What does Pre-order mean?
remove
add

A Pre-prder item is a product currently in production and not yet available in our warehouse. Once your order is placed, please allow time for processing before it is ready for delivery. All Pre-orders are complimentary shipped to ensure you receive your order as quickly as possible.

How soon will I receive my order?
remove
add

We use Australia Post and or Sendle for all standard, express and international orders. Please allow 1-2 days for your order to be packaged. Please see Shipping Policy page for more information.

Can I return or exchange my order?
remove
add

Please see Returns Policy page for more information.

Can I track my order?
remove
add

Yes. A tracking number is sent to your email as soon as your order is shipped so you can follow its progress.