PRODUCT INFORMATION
Where are Hailie Hair Extensions sourced?
Our hair extensions are ethically sourced from Russia and Scandinavia, using only premium-quality 12A+ double-drawn Remy human hair for a luxurious, long-lasting finish.
What is Remy hair?
Remy hair is considered the highest quality human hair available. The cuticles remain intact and aligned in the same direction, helping to minimise tangling while creating a soft, natural blend with your own hair. All our extensions are made from 100% Remy human hair.
What does Double Drawn mean?
Double drawn means most hairs are the same length, creating fullness and thickness from top to ends for a more luxurious appearance.
What does ethically sourced mean?
Ethically sourced hair means the hair has been collected responsibly and fairly from voluntary donors who have been compensated for their hair. It also means the hair has been processed with care to maintain quality while supporting fair and respectful sourcing practices throughout the supply chain.
What is the difference between Genius Wefts and Hand-Tied Wefts?
Genius Wefts and Hand-Tied Wefts are both high-quality, lightweight hair extension methods, but they differ in flexibility, structure, and application.
Genius Wefts are ultra-thin, flat, and designed to be cut anywhere along the weft without unraveling, making them highly customisable for a seamless fit. They also have no return hair, which allows them to lay flatter against the scalp and create a smoother, more discreet finish.
Hand-Tied Wefts are individually hand-sewn and create a very natural, lightweight result, but they cannot be cut without the risk of unraveling, meaning they must be installed as-is or carefully folded.
In short:
- Genius Wefts - more flexible, cuttable, flatter, more customisable
- Hand-Tied Wefts - lightweight, but less flexible in installation
Both are designed to look natural and comfortable, but Genius Wefts offer more versatility for stylists and a more seamless finish for many hair types.
COLOUR & STYLING
How do I choose the right colour match?
We recommend matching your extensions to the mid-lengths and ends of your natural hair rather than the roots. If you are unsure, feel free to contact us with photos taken in natural lighting for colour match assistance.
Can I colour my hair extensions?
Yes, human hair extensions can be coloured using professional-grade products. We recommend consulting a professional stylist and performing a strand test before any colouring service, especially when lightening the hair.
Can I use purple or silver shampoo on my extensions?
Yes, you can use purple or silver shampoo on your hair extensions to help neutralise unwanted yellow or brassy tones. However, it should be used sparingly and with caution.
Only apply it when needed (not every wash), and always follow with a hydrating conditioner or treatment mask, as toning shampoos can be drying if overused. Leave-on time should also be kept short and carefully monitored to avoid unwanted colour build-up.
We recommend using salon-quality, sulphate-free products to help maintain the softness, shine, and longevity of your extensions.
Can I use hot tools on my hair extensions?
Yes, you can use hot tools such as straighteners, curling wands, and blow dryers on your hair extensions, as they are made from high-quality human hair.
However, it’s important to always use a heat protectant spray before styling to help prevent dryness and damage. Keep heat settings on low to medium rather than high, as excessive heat can shorten the lifespan of the hair and affect its softness and shine.
To maintain the best results, avoid applying direct heat too often and allow the hair to cool fully after styling before brushing or reworking.
CARE & MAINTENANCE
How do I wash my hair extensions?
Use a gentle, sulphate-free shampoo and conditioner. Wash in a downward motion from roots to ends without scrubbing or twisting the hair. Focus shampoo on the scalp area and let the suds run through the lengths. Always finish with a hydrating conditioner or mask and rinse thoroughly. Allow extensions to air dry or blow dry on a low heat setting.
Can I swim while wearing hair extensions?
Yes, but it’s important to take precautions. Chlorine and salt water can dry out the hair and shorten its lifespan. We recommend tying the hair into a braid or low ponytail before swimming and rinsing immediately afterwards with fresh water. Follow with a light conditioner or nourishing oil to restore moisture.
Can I sleep with hair extensions wet?
No. Sleeping with wet extensions can cause matting, tangling, and stress on both the extensions and your natural hair. Always ensure the hair is completely dry before bed and tie it loosely in a braid or ponytail to reduce friction overnight.
Do Hailie Hair Extensions shed or tangle?
All human hair extensions may experience minimal shedding or tangling over time, especially without proper care. Our premium Remy hair is carefully aligned and selected to minimise tangling and maintain smoothness when maintained correctly with recommended aftercare products and gentle brushing.
How long will my hair extensions last?
The lifespan of your extensions depends on how well they are cared for and how often they are worn. With proper maintenance, high-quality Remy extensions can typically last several months to over a year. Regular brushing, correct washing techniques, and avoiding excessive heat or harsh products will help maximise longevity.
Installation & Wear
Are Genius Wefts suitable for thin hair?
Yes. Genius Wefts are very lightweight, flat, and discreet, making them an excellent choice for fine or thin hair. Their ultra-thin design helps them sit comfortably against the scalp without adding unnecessary bulk or strain when professionally installed.
Will hair extensions damage my natural hair?
When installed and maintained correctly by a professional, hair extensions should not damage your natural hair. However, damage can occur if extensions are too heavy, poorly applied, or not cared for properly over time. Choosing lightweight methods and regular maintenance helps minimise any risk to the natural hair.
How many packs of hair extensions do I need?
This depends on your natural hair thickness and desired result. As a general guide:
- Fine hair: 1–2 packs
- Medium hair: 2–3 packs
- Thick hair or fuller look: 3–4+ packs
For longer lengths or extra volume, more packs are usually needed to avoid the ends looking thin or “see-through.”
Can I reuse Genius Weft hair extensions?
Yes. Genius Weft extensions can be reused multiple times if they are properly cared for. With correct maintenance and gentle handling, they can be reinstalled after removal, helping extend their overall lifespan and value.
Shipping, Returns & Support
How soon will I receive my order?
We ship via Australia Post for all standard, express, and international orders. Please allow 1–2 business days for processing and packaging before your order is dispatched.
Do you offer returns or exchanges?
Yes. We accept returns or exchanges within 14 days on unused hair extensions that remain in their original condition with all warranty tags and ties intact. Please refer to our Returns Policy for full details.