Privacy policy

PRIVACY POLICY

Last updated: 10 September 2026

Hailie Hair respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Hailie Hair collects, uses, stores and discloses personal information when you visit our website, purchase our products, make an enquiry, subscribe to our marketing communications, book a salon appointment or otherwise interact with us.

Hailie Hair operates its online store using Shopify and uses third-party services, including Fresha and Afterpay, to help us provide our online and salon services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT HAILIE HAIR

Hailie Hair is a luxury hair extension business and salon based in Camberwell, Melbourne, Victoria, Australia.

Hailie Hair
475 Burke Rd
Camberwell VIC 3124
Australia

Email: info@hailiehair.com.au
Phone: (03) 9824 4820 / 0401 817 741

In this Privacy Policy, "Hailie Hair", "we", "us" and "our" refer to Hailie Hair.

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect and hold personal information including:

Contact information

This may include your:

  • full name;

  • email address;

  • telephone or mobile number;

  • billing address;

  • shipping address; and

  • other contact details you provide to us.

Order and transaction information

When you purchase from Hailie Hair, we may collect information relating to your:

  • orders and products purchased;

  • billing and delivery details;

  • payment method;

  • transaction details;

  • returns, exchanges and refunds;

  • order communications; and

  • customer service enquiries.

Account information

If you create an account with us, we may collect information associated with your account, including login details, preferences and account information.

Salon booking information

When you book or manage a salon appointment, we may collect information required to arrange and provide your appointment and services.

Salon bookings are managed through Fresha.

This may include your name, contact details, appointment details, booking history and information you provide in connection with your appointment.

Communications

We may collect information contained in communications you send to us, including enquiries, feedback, reviews, complaints and requests.

Marketing information

If you subscribe to our marketing communications, we may collect your email address and information about your marketing preferences and interactions with our communications.

Website and device information

When you visit our website, certain information may be collected automatically, including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • referring website;

  • pages visited;

  • links clicked;

  • approximate location information; and

  • information about how you interact with our website.

This information may be collected through cookies and similar technologies.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • directly from you when you provide it to us;

  • when you purchase products from our website;

  • when you create an account;

  • when you subscribe to our mailing list;

  • when you submit an online enquiry or form;

  • when you contact us by email, telephone or social media;

  • when you book or manage a salon appointment through Fresha;

  • automatically when you browse or interact with our website;

  • through cookies and similar technologies;

  • from service providers that assist us in operating our business; and

  • from other third parties where permitted by law.

Where reasonably possible, we collect personal information directly from you.

4. HOW WE USE YOUR PERSONAL INFORMATION

We may collect, hold, use and disclose personal information for purposes including:

  • processing and fulfilling online orders;

  • arranging delivery of products;

  • processing payments;

  • processing returns, refunds and exchanges;

  • managing customer accounts;

  • managing salon bookings and appointments;

  • providing salon services;

  • responding to enquiries and customer requests;

  • providing customer support;

  • communicating with you about your orders, bookings or enquiries;

  • sending marketing communications where permitted by law;

  • improving our website, products, services and customer experience;

  • understanding how customers interact with our website;

  • maintaining website security;

  • detecting and preventing fraud or other unlawful activity;

  • maintaining business records;

  • complying with legal and regulatory obligations; and

  • otherwise operating and managing the Hailie Hair business.

5. THIRD-PARTY SERVICE PROVIDERS

Hailie Hair uses selected third-party service providers to help us operate our website, process orders, manage appointments, process payments and provide our services.

These providers may process personal information on our behalf or independently in accordance with their own privacy policies.

Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce infrastructure that allows us to operate our online store, process orders and provide checkout and related services.

Information submitted through our website may be processed by Shopify and its service providers in accordance with Shopify's privacy policies.

Shopify may collect and process information such as contact details, order information, payment information, device information and website activity in connection with Shopify's services.

Afterpay

Hailie Hair offers Afterpay as a payment option for eligible purchases.

If you choose Afterpay at checkout, your information may be provided to Afterpay so that Afterpay can assess, process and manage your transaction and provide its services.

Afterpay may collect and process personal information in accordance with its own Privacy Policy and applicable Australian privacy and credit reporting requirements.

You should review Afterpay's Privacy Policy for information about how Afterpay handles your personal information.

Fresha

Hailie Hair uses Fresha to manage salon bookings and appointments.

When you make or manage a salon appointment through Fresha, information you provide may be processed by Fresha to facilitate your booking, appointment management, communications and related services.

Fresha may collect information including your name, email address, telephone number, appointment and booking history and other information associated with your Fresha account or booking.

You should review Fresha's Privacy Policy for further information about how Fresha handles personal information.

6. PAYMENT INFORMATION

When you make a purchase through our website, payment information is processed through the payment services available at checkout.

Depending on the payment method selected, payments may be processed through Shopify's payment services or Afterpay.

We do not require you to provide your complete payment card details directly to Hailie Hair by email, social media or other communication channels.

Payment providers may collect, use and store your information in accordance with their own privacy policies.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to help the website function, remember preferences, understand website usage and improve your online experience.

Cookies may be used for purposes including:

  • keeping items in your shopping cart;

  • remembering preferences;

  • enabling website functionality;

  • understanding website traffic and usage;

  • improving website performance;

  • measuring marketing effectiveness; and

  • supporting relevant advertising where applicable.

You can generally control or disable cookies through your web browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

Shopify also uses cookies and similar technologies as part of its platform and services.

8. MARKETING COMMUNICATIONS

If you subscribe to receive communications from Hailie Hair, we may send you information about:

  • new products;

  • hair extensions;

  • salon services;

  • promotions and special offers;

  • events;

  • appointments;

  • business updates; and

  • other information we believe may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us at:

info@hailiehair.com.au

Unsubscribing from marketing communications will not prevent us from sending important service-related communications, such as information about an order, booking, payment, return or enquiry.

9. WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate our business and provide our products and services.

This may include disclosure to:

  • Shopify;

  • Afterpay;

  • Fresha;

  • payment service providers;

  • shipping and delivery providers;

  • website and technology service providers;

  • email and marketing service providers;

  • website analytics and advertising providers, where used;

  • IT and cloud service providers;

  • professional advisers such as accountants, lawyers and consultants;

  • fraud prevention and security providers;

  • government agencies, regulators or law enforcement where required or authorised by law; and

  • other service providers where reasonably necessary to provide our services.

We may also disclose information where you have asked us to do so, provided consent, or where disclosure is otherwise permitted or required by law.

10. SOCIAL MEDIA AND THIRD-PARTY WEBSITES

Our website may contain links to or integrations with third-party websites, social media platforms and other online services.

If you interact with these third-party platforms, your information may be collected and processed by those platforms in accordance with their own privacy policies.

Hailie Hair is not responsible for the privacy practices, security or content of third-party websites or services that we do not control.

We encourage you to review the privacy policy of any third-party service before providing personal information.

11. OVERSEAS DISCLOSURE AND STORAGE

Some of the third-party service providers we use may be located outside Australia or may store or process personal information outside Australia.

As a result, your personal information may be transferred to, stored in or processed in countries outside Australia.

These providers may include international technology, e-commerce, payment, booking, cloud storage, marketing and other service providers.

For example, Shopify, Afterpay and Fresha may process information through infrastructure or service providers located outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable privacy obligations.

12. SECURITY OF YOUR INFORMATION

We take reasonable steps to protect personal information we hold against misuse, interference, loss and unauthorised access, modification or disclosure.

We use appropriate technical and organisational measures designed to protect information held by us and our service providers.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including keeping account passwords and other security information confidential.

13. HOW LONG WE KEEP PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • provide our products and services;

  • maintain customer and transaction records;

  • manage appointments;

  • respond to enquiries;

  • resolve disputes;

  • comply with legal and accounting requirements; and

  • protect our legitimate business interests.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it, subject to any legal or regulatory requirements that require us to retain it.

14. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You may request access to personal information we hold about you.

You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.

To make a request, please contact:

info@hailiehair.com.au

We may need to verify your identity before providing access to or correcting personal information.

We will respond to reasonable requests within a reasonable period and in accordance with applicable privacy laws.

15. PRIVACY COMPLAINTS

If you believe Hailie Hair has mishandled your personal information or breached applicable privacy obligations, please contact us first so that we can investigate and attempt to resolve your concern.

Hailie Hair
475 Burke Rd
Camberwell VIC 3124
Australia

Email: info@hailiehair.com.au
Phone: (03) 9824 4820 / 0401 817 741

Please provide as much information as possible about your concern so that we can investigate it properly.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

16. CHILDREN'S PRIVACY

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate steps.

17. BUSINESS TRANSACTIONS

If Hailie Hair is involved in a merger, acquisition, sale of assets, restructuring or other business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any such transfer will be handled in accordance with applicable privacy obligations.

18. YOUR PRIVACY RIGHTS

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • make a privacy complaint;

  • withdraw consent where we rely on consent to process your information; and

  • unsubscribe from marketing communications.

Some requests may be subject to legal exceptions or requirements, and we may need to verify your identity before processing a request.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or privacy obligations.

When we update this Privacy Policy, we will publish the updated version on our website and change the "Last updated" date.

We encourage you to review this Privacy Policy periodically.

20. CONTACT US

If you have any questions about this Privacy Policy, how Hailie Hair handles your personal information, or wish to make a privacy request or complaint, please contact us:

Hailie Hair
475 Burke Rd
Camberwell VIC 3124
Australia

Email: info@hailiehair.com.au
Phone: (03) 9824 4820 / 0401 817 741